1. Agreement
These Terms of Service ("Terms") are a binding agreement between you and Senderup ("Senderup", "we", "us", or "our"). By accessing or using our website, application, APIs, or related services (the "Service"), you agree to these Terms and our Privacy Policy.
If you use the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
2. The Service
Senderup provides tools to warm up email inboxes, monitor deliverability signals, and improve sender reputation through automated send-and-receive activity between connected mailboxes. Features may include OAuth mailbox connections (Google, Microsoft), manual SMTP/IMAP connections, DNS checks, dashboards, workspaces, and optional AI-assisted warmup content.
We may modify, suspend, or discontinue any part of the Service at any time. Beta or free features may change or end without notice.
3. Eligibility and accounts
You must be at least 16 years old and able to form a binding contract to use the Service. You are responsible for:
- Providing accurate registration information and keeping it up to date
- Maintaining the confidentiality of your login credentials
- All activity that occurs under your account
- Ensuring you have permission to connect any mailbox you add to Senderup
Notify us promptly at legal@senderup.in if you suspect unauthorized access to your account.
4. Mailbox authorization
When you connect a mailbox, you grant Senderup permission to access that mailbox as needed to perform warmup operations, including sending email, reading inbox content, replying to threads, marking messages, and recovering messages from spam folders, according to the scopes you approve.
Sign-in via Google or Microsoft uses limited identity scopes. Full mailbox access is only requested when you explicitly connect a mailbox for warmup. You may revoke access at any time through your provider or by disconnecting the mailbox in Senderup.
5. Acceptable use
You agree not to:
- Use the Service for spam, phishing, malware, harassment, or any unlawful purpose
- Send content that violates applicable law or third-party rights
- Connect mailboxes you do not own or lack authorization to use
- Attempt to bypass rate limits, security controls, or usage restrictions
- Reverse engineer, scrape, or resell the Service except as expressly permitted
- Interfere with or disrupt the Service or other users' use of it
We may investigate violations and suspend or terminate accounts that breach these rules or pose risk to deliverability partners, email providers, or other users.
6. Plans, billing, and trials
Paid plans, trial periods, and usage limits are described on our pricing page or in your account. Unless stated otherwise:
- Subscriptions renew automatically until cancelled
- Fees are non-refundable except where required by law or explicitly stated
- We may change pricing with reasonable notice for future billing periods
- Failure to pay may result in downgrade, suspension, or termination
7. Intellectual property
Senderup and its licensors own the Service, including software, branding, documentation, and design. You retain ownership of content in your mailboxes. You grant us a limited license to process that content solely to provide the Service.
Feedback you provide may be used by us without restriction or compensation.
8. Third-party services
The Service integrates with third parties such as Google, Microsoft, email hosts, cloud infrastructure providers, and payment processors. Your use of those services is subject to their terms and policies. We are not responsible for third-party products or outages outside our reasonable control.
9. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
Email deliverability depends on many factors outside our control (ISP policies, list quality, domain reputation, content, and recipient behavior). We do not guarantee inbox placement, specific open rates, or any particular business outcome from using warmup.
10. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SENDERUP AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE.
OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED US DOLLARS (USD $100).
Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the fullest extent permitted by law.
11. Indemnification
You will defend, indemnify, and hold harmless Senderup from claims, damages, and expenses (including reasonable legal fees) arising from your use of the Service, your mailbox content, your violation of these Terms, or your violation of any law or third-party rights.
12. Termination
You may stop using the Service and close your account at any time. We may suspend or terminate your access if you breach these Terms, fail to pay applicable fees, or if continued provision is commercially unreasonable or unlawful.
Upon termination, your right to use the Service ends. Sections that by nature should survive (including payment obligations, disclaimers, limitation of liability, and indemnification) will survive.
13. Governing law and disputes
These Terms are governed by the laws of the jurisdiction in which Senderup is established, without regard to conflict-of-law rules. Disputes will be resolved in the courts of that jurisdiction, unless applicable law requires otherwise.
Before filing a formal dispute, you agree to contact us at legal@senderup.in and attempt to resolve the matter informally within thirty (30) days.
14. Changes to these Terms
We may update these Terms from time to time. The updated version will be posted on this page with a revised "Last updated" date. Continued use of the Service after changes become effective constitutes acceptance of the revised Terms. Material changes may be communicated by email or in-app notice.
15. Contact
Questions about these Terms: legal@senderup.in